Effective Date: July 10, 2026
Thank you for shopping with Elegant Lane. We are committed to delivering your order safely and efficiently. Please read the following information regarding our shipping process.
Order Processing
Orders are processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, promotions, or public holidays, processing times may be slightly longer.
Delivery Areas
We currently deliver throughout Kenya.
Our standard delivery zones include:
- Nairobi County
- Greater Nairobi Region
- Rest of Kenya
Delivery charges are calculated during checkout based on your selected delivery location.
Estimated Delivery Times
Estimated delivery times are:
- Nairobi County: 1–2 business days
- Greater Nairobi: 2–3 business days
- Rest of Kenya: 2–7 business days
Please note that delivery times are estimates and may vary depending on courier schedules, weather conditions, public holidays, or circumstances beyond our control.
Shipping Charges
Shipping fees are displayed during checkout before payment is completed.
Occasionally, oversized, fragile, or remote-area deliveries may require additional shipping arrangements. Should this apply to your order, we will contact you before dispatch.
Order Tracking
Where available, tracking information will be shared once your order has been dispatched.
Receiving Your Order
Please inspect your package upon delivery.
If the packaging appears damaged, kindly note this with the courier where possible and contact us within 48 hours, including photographs of the package and product.
Failed Deliveries
Please ensure that the delivery address and contact details provided during checkout are accurate.
If delivery cannot be completed due to incorrect information or repeated unsuccessful delivery attempts, additional delivery charges may apply.
Collection
Where collection is available, customers will be notified when their order is ready. Please bring your order confirmation when collecting your purchase.
Furniture & Special Orders
As our product range expands, certain oversized furniture or made-to-order pieces may have different delivery timelines and shipping arrangements. Any applicable delivery information will be communicated before dispatch.
Questions
If you have any questions regarding shipping or delivery, please contact the Elegant Lane team through the contact information provided on our website.
