Effective Date: July 10, 2026
At Elegant Lane, we carefully curate products that bring beauty and function into your home. We want you to be delighted with every purchase. If something isn’t quite right, we’re here to help.
Returns
We accept returns on eligible items within 7 days of delivery.
To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned in their original packaging with all accessories, manuals, and tags (where applicable).
- Be accompanied by proof of purchase or your order confirmation.
Non-Returnable Items
For hygiene, safety, or product-specific reasons, the following items cannot be returned unless they arrive damaged or defective:
- Clearance or sale items.
- Gift cards.
- Custom, made-to-order, or specially sourced items.
- Items that have been installed, assembled, altered, or used.
- Products damaged through misuse, improper installation, or normal wear and tear.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If you receive:
- a damaged item,
- a defective product,
- or the wrong item,
please contact us within 48 hours of receiving your order.
Include:
- your order number,
- a description of the issue,
- and clear photographs of both the product and its packaging.
We will assess the issue and arrange a replacement, repair, or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Original delivery charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
If you are returning an item because you changed your mind, you will be responsible for the return shipping costs.
If the return is due to an incorrect, damaged, or defective item supplied by Elegant Lane, we will cover the reasonable return shipping costs.
Exchanges
We only replace items that are defective, damaged, or incorrectly supplied.
If you would like a different colour, finish, or product, we recommend placing a new order after your return has been approved.
Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it will be treated under this Returns & Refunds Policy.
Special orders, custom items, and made-to-order products cannot be cancelled once procurement or production has begun.
How to Request a Return
To request a return, please contact us with:
- Your full name
- Order number
- Reason for the return
- Photos (if the item is damaged or defective)
Our team will guide you through the next steps and provide return instructions where applicable.
Contact Us
If you have any questions about this policy or need assistance with a return, please contact the Elegant Lane team through the contact information provided on our website.
Thank you for shopping with Elegant Lane.
